Mar 13, 2020, 9:00 AM. If you send through your email address to travelcustomercare@saga.co.uk, we will direct your query to the correct department. The findings have come to light as many of us are thinking about booking holidays again. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. Sign in to get trip updates and message other travellers.. Hurghada ; Hotels This depends on the level of coverage youve taken out, as not every policy does look for the End Supplier Failure clause in your policy document. Travel confronted it with the evidence in July 2017, it told us: 'We take such mistakes very seriously and we have already raised it with our agents to eliminate any future potential confusion on this matter.'. Our helpful community of likeminded people will be happy to answer any questions that you have. Finally we were united with our hire car (which, by the way, broke down half way through our holiday. 395Weaver Mysticete Well-known member. Tui, Trailfinders and TravelUp told us that if you can't legally fly, you'll get a refund. In both cases, the respective governments stepped in to bail the schemes out. Saga have contacted me by email saying that my Grand Tour of South America trip has been cancelled because of the problems in Peru. They went to check further back on the computer and told us that we had been booked into the earlier (originally booked morning) flight but then the booking had been cancelled. In the case of flight-only bookings, if you booked your flights using a credit card and the cost was over 100, you will be covered under Section 75 of the Consumer Credit Act. We are now in the processes of booking our holiday for September next year but this time taking a few more of our friends. can't wait!!! I waited to hear form them for a week or so, and heard nothing. The good news is that in some cases, your holiday can still go ahead. If it happens when you are abroad you will be able to finish . Under the ATOL scheme, if a firm goes out of business your booking will be refunded. British airline Flybe went out of business . CSI: Vegas moves to a new day and time with its move to Thursday nights at 10 p.m. ET/PT on CBS. SIMPLES! Since July 2018, under EU rules, companies in the . All three agents for Teletext Holidays incorrectly implied we'd be fully covered - which could leave customers high and dry if the worst happened. Find out how we combat fake reviews. For instance, Hungarian low-cost carrier WizzAir plans to expand routes across the UK and Europe: they expect demand to rise in the coming months, at a time when other no-frills airlines like EasyJet and RyanAir are cutting staff and routes. Book Channel Islands & Isle of Man online. Possibly, but youre unlikely to get this back from the airline itself. Welcoming artisans from all over the country, our flagship event has been voted the #1 Artisan Market for the past decade. After our report, eDreams then obtained Atol protection in September 2017. Travelled with a 3 and 5 yr old, were duly catered for in every respect. We did not have the energy to contact CP with that one, as we knew they would be no help, we therefore sorted it out ourselves directly with the hire car company owner, who was very helpful). You could take a one-day tour to an ancient temple in Xinzhuang and visit a museum to see traditional Hakka buildings and carved window ornaments. Main photo: Flybe planes at Manchester Airport (Alamy). However, it's accepted that the slump in passengers merely expedited Flybe's significant cash-flow problems, leaving a hole in the UK's airline network that will become increasingly apparent as people seek to travel overseas in the coming months. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. Hi John,We're really sorry you are having problems getting through to us. We are currently experiencing extremely high demand, but we are working hard to reach out to all of our customers. Northern Cyprus however, was not great. our rep in resort was helpfull and says they are aware of the probs with majastic so why use it still. Arrived in Cyprus to find out that not going to hotel that we paid for. So why did their sales reps consistently get it wrong? Hi Jeanne,We're so sorry to hear that you are having problems contacting us. It goes against our guidelines to offer incentives for reviews. We stayed at the Pia Bella, the hotel was lovely. Subscribe for weekly inspiration and deals from The Times and The Sunday Times. I havent recieved any email or phone call but i have booked a (ta && ta.queueForLoad ? Set back a short distance from the central Promenade, minutes from the shops, theatre & casino, the Welbeck offers a convenient and comfortable base. The deal will see Leger Holidays acquire the Shearings brand, website and customer database. Read more about the traffic light system in our Q&A. When I did manage to get online, all of the documentation, including ABTA certificate have disappeared! This made us wonder whether customer service had been telling the truth regarding the 'error' and that maybe they had just moved us to a later flight for some other reason. Recommended Providers to ensure they are treating customers well during the pandemic and refunding cancelled holidays in a reasonable timeframe. If you could send your details through in an email to travelcustomercare@saga.co.uk, one of our agents will contact you directly to discuss your options. Some long-established airlines and holiday firms have disappeared, but before Covid-19 many of these were profitable enterprises. Hi Mike,Thanks for your review. There are rumours circulating the travel industry that Chilimix holidays are soon to go into liquidation. Booked a cruise. Thanks. A world of awe-inspiring natural wonders! Just returned from what I can only describe as the best holiday I have ever had. We have monitored and continue to monitor Which? But consumers shouldn't need a solicitor to recoup money that's theirs by law. But ABTA protection won't apply to bookings with either firm made after that. Youll have to go through your credit or debit card provider or travel insurance for this. Modern Slavery & Human Trafficking Statement. Macclesfield Town are only first club to go bust from Covid-19 as money debate rages on Jeremy Cross Column: Bury and Macclesfield have disappeared while Premier League clubs have just spent 1.3billion on transfers, while England's cricketers have made huge sacrifices If you booked a holiday or travel and accommodation separately but through the same company, youll end up having to arrange a replacement yourself if one element of your trip cant go ahead. This afternoon National Holidays . From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. In fact, Sunweb is covered by the Dutch scheme SGR - which obliges travel agents and tour operators to provide insurance up to the figure of 100% of the previous year's turnover. Driver waiting at airport with bottled water and all info for us. This tracks your activity using third party cookies. Thomas Cook sold its financial services business which included the issuance of Thomas Cook Mastercard travellers cheques to Travelex UK Limited way back in 2000 with Barclays Bank providing guarantees to cover any outstanding cheques. Sign in to get trip updates and message other travelers.. Sharm El Sheikh ; Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals Your feedback regarding Karen is much appreciated and we will ensure that Karen and the team receive your comments. These are Exodus, Explore and Discover Egypt. Which is disgusting because i paied the full amout ten weeks before my holiday, so that means that me and my family have NO holiday & NO refund due to Cyprus Premier ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892249', '');}, 'log_autolink_impression');villa for next july and have paid 285 deposit by debit card and havent a clue what is going on. We also ensure all reviews are published without moderation. I cant get through to anyone to tell them what I have decided !Ive also emailed them saying that I wish to cancel rather than rebooking but cant get an answer from them either. " Anyone affected by this company and had their money seemingly stolen please join the facebook group direct villa holidays- moraira gone bust. Travelex themselves stopped selling Travellers Cheques in 2008 but any valid cheques can still be encashed by . Hi, Were so sorry to hear you are having problems getting through to us. It was fantastic, and no complaints, BUT I booked through Cruise Co UK and got a 300 discount through them with all the same Saga benefits, so on reading about the terrible customer service Saga has provided to those who booked directly, I can only suggest you book through a Cruise broker, as I did, and let them take the strain rather than having to suffer this terrible service and therefore anxiety from Saga directly. Yep, you got it, no car. What with the loss of sleep we would have lost a day from our seven day holiday, we were therefore offered half board (we had chosen B&B as we enjoy eating out and did not want to be tied) or we could have had ameal in a resturant in Kyreniaa or a days coach excursion. Travel traffic light system: where can I go on holiday abroad? Thinking of booking a holiday? NOT HAPPY SO SENT A LETTER TO THE CEO OF TRAVEL JOHN CONSTABLE NO REPLY. . There is no guarantee that all national governments or regions would take similar steps in the event of travel companies going under as a result of COVID-19. . Sunnyholidays123 Thanks. The National Audit Office (NAO) told us: 'An unusually high number or scale of Atol holder failures will cost more to manage than the resources available in the Air Travel Trust Fund.'. Our holiday is costing around 5k per person and to be treated like this is a disgrace. David Slotnick. If you booked your holiday with a credit card and it cost more than 100. This article contains links which are ads and if you click on a link and buy a product we will earn revenue. Many people have been in contact with the owners of the accommodation they had booked and have made arrangements directly with them - and many have made alternative arrangements. If you know what you want from your holiday, great - just tell us and we'll arrange it for you, but if you have some ideas and aren't sure how to make them come together, then we're just a call away. 2. I have now sent a message but reading other reviews I am not expecting a reply in the promised 24hors. Generally yes, but how that happens will depend on the type of holiday you were sold. But eDreams is obliged to financially protect package holiday customers under Spanish law and is part of a scheme in Madrid. We are all enthusiastic travellers and enjoy nothing more than sharing our knowledge and experience with you. Police are investigating the 10m crash of a foreign exchange firm that helped Britons buy new homes in the sun. By clicking a link you are consenting to this. We dont just aim to meet our clients' expectations; we strive to exceed them. Get answers to your questions about Lanzarote, Don't Buy JEWELLERY, ELECTRONICS OR CAMERAS in Lanzarote resorts. 11 years ago. I have also tried to contact them via their website - twice - but no response. EasyJet, a UK PLC, was more fortunate, having secured a 600m loan from the UK government, helping to ensure Europe's second-biggest budget carrier will weather the Covid-19 storm and stop the British travel company from going out of business. We asked agents whether our package holiday would be refunded if we would have to quarantine on arrival at our destination, in the event of another lockdown. Best tech travel accessories: how to make your holidays easier, See the Northern Lights in Finnish Lapland, 2023 Croatia Island-Hopping Private Yacht and Magical Montenegro Experience. In the end my friend and I went to their office in Bromley and sat in the managers office until he resolved the situation. Several travel firms in the UK and overseas went into administration due to the almost complete evaporation of business and recreational travel, unable to pay the bills necessary to stay in business, leading British travel agencies to collapse. Millions had to battle for months to get their money back. Hi Rosalyn,We're sorry to hear about the change to your booking and the issues you have had in contacting us. Hi,We're sorry to read your review. If youre already on holiday when the company goes bust, if your holiday was booked with an ATOL member, the CAA will repatriate you. In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. However, this only applies to ATOL-protected holidays, for . Needless to say I wont be booking with Saga or Titan Travel. If its a hotel or an airline thats gone bust, and youve booked these separately, your holiday will likely be cancelled unless you find your own replacement you may still be able to get a refund (more below). All we need from Saga is their booking reference. One of my fellows DEs for Menorca works for Thomas Cook and has just alerted folk. Try your credit card company too for a refund. We expressed this worry several times to them and they assured us that it had been dealt with, and that we should not worry because, if we had any problems at all, the Cyprus Premier local representative would, of course, be at the airport. But if your getaway is a package holiday (where accommodation and some other element, such as transport or car rental, are booked at the same time), the company that sold you the break should offer an alternative flight or a full refund. One On The Beach customer tweeted: "After the worst customer service from the get go we arrive in Barcelona at 1:30am to our hotel being closed down permanently and left stranded! Thank you delboy ive been hunting trying to find another (ta && ta.queueForLoad ? Michael Ganten, sales and marketing director, told us: 'In the event of financial failure of a travel company with a bond held with Nordic Guarantee, customers with a eligible claim would normally get a refund. 'Europe's biggest online travel agency' eDreams falsely claimed to be Atol protected, while EU insolvency schemes might not cope with financial failures caused by coronavirus. . A spokesperson added: 'We welcome the feedback and will undertake a fresh programme of cross training to ensure all of our sales team effectively communicate the latest package holiday refund rules.'. Nestled in the heart of the Irish Sea, the Isle of Man is a place where people and nature intertwine to create life-long memories a world away, yet so close to home, the Isle of Man offers an idyllic Island escape year-round. Thanks. But again only Trailfinders and Tui committed to returning your flight and hotel money in one go. Premier holidays were very professional and helpful with booking. Happy with the airline - Turkish Cyprus airline - nice meal and free drinks provided! See our eight dos and two don'ts for booking during the Covid-19 crisis. Thanks. I will not be using them again. But I wondered if anyone had any further info? Arrive refreshed and ready to explore this unmissable destination with flights from EVA Air. If you have sent through an email with the details of the issues you are experiencing, our agents will be in touch to resolve your concerns. barcanlejay Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. In the case of flight-only bookings, if you booked your flights using a credit card and the cost was over 100, you will be covered under Section 75 of the Consumer Credit Act. Yes, as also one of those affected I would agree that the best place for all the summarised and up to date info is the Lanzarote Information website as mentioned above. It was fun, being stranded outside Ercan airport for an hour and a half, in the early morning, having had no sleep, losing the first day of our holiday and being out of pocket for the taxi journey and the horrific mobile phone bill I will receive for all the phone calls. Please could you email your booking reference in to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. I will never ever use cyprus premier holidays againthey were rubbish. Braam We have a holiday booked in June but so far have been appalled by the level of customer service. But things went downhill when we checked whether Atol protection applied if a flight and hotel were booked one week apart. However, the provider continues to deny refunds on this basis. We will deal with the suppliers on your behalf.' City sources said the . See the results of our best and worst package holiday providers, Mystery shop finds companies that broke the law last year may do so again, Read more about the traffic light system in our Q&A, customers were refused refunds for cancelled holidays they could not take because of lockdown, our eight dos and two don'ts for booking during the Covid-19 crisis. Thanks. 1. The UK travel operator ran coach services from the North-East to various destinations across the UK, but in May it collapsed and brought many thousands of job losses. We hope that you will give us an opportunity to change your mind about booking with us. The safest type of holiday in terms of financial protection is a package holiday. Hi Susan,We're sorry to hear this. I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. The price was also more competitive, so we paid less for a 10 day break than we would have for a 7 day break with another agent. Two people some 22000. Yorkshire Training Services LTD - Moor Lane Trading Estate. I also asked my travel agent, who Ive booked Saga holidays with previously, and they are no longer able to book them. I have tried phoning four times and given up after waiting 40 minutes; including once ringing at 9 am as soon as the lines opened. Force Shield Security Facilities Management - Horsforth. Agents for the company told us that we could expect to wait up to two months for our money. Price: from just 549 by sea as foot passengers . If you have an enquiry which doesn't relate to a booking with us, please contact the relevant department by email as follows: I just read this on another forum and so I am passing it on. Even left number for call back. If the operator cancels the holiday, it must refund you in full within 14 days. Several further calls to the out of hours person. Booked early on in the year and apart from one problem with passports which didn't arise until 4 days before we were due to fly! Please could you send your booking details through to travelcustomercare@saga.co.uk and our team will look into the issues and contact you to assist. written by Advertisement . That's despite the Package Travel Regulations stating that customers must be offered a reasonable alternative or a refund if an 'unavoidable and extraordinary circumstance' will significantly affect the performance of their package holiday. How could rail strikes impact your holiday plans? Number One Travel - Pavillion Business Park. Sorry don't know how to post link but someone else will I'm sure. Despite its parent company falling into administration earlier this year, National Holidays is set to make a return. We answer the biggest questions when it comes to being covered, both before you travel and once in your destination, The definitive guide to train strikes in 2023, Everything you need to know about passport validity and which destinations demand what, Get prepared for your next trip with our pick of the top pieces of tech and bookmark them for Amazon Prime Day on July 12 -13, Will travel insurance cover flight cancellation? Was on hold for ages trying to book a holiday. I would not recommend using this travel agent for booking a holiday. All other references are to SAGA. Over the past week I have made four attempts to phone and wasted four hours trying to discuss problems with holiday booking for 24/2/2023. Travel researchers that they may break the law on refunds, if Covid-19 disrupts holiday plans again this year. We're different: the UK's fifth largest supplier (and now operating in 14 countries globally). Save. Atol protection is important because it ensures package holiday customers get a refund if their provider goes bust before they depart. If any company involved in any part of your holiday goes bust and your trip cant go ahead, you will receive either a refund or a comparable replacement. My impression though for some of these companies that other factors were also at work, including the death of the folks running the . A Pan American World Airways Boeing 747. Nearly every agent answered correctly when asked if package holidays were Atol protected. Booked a villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got. written by Some firms went under before Covid-19 began to spread - such as York-based Superbreak and London-based Late Rooms, two-holiday booking firms that succumbed back in August of 2019. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892007', '');}, 'log_autolink_impression');villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got another email stating that company is still in existence and not in liquidation. Answers to your questions about Lanzarote, Do n't buy JEWELLERY, ELECTRONICS or CAMERAS in Lanzarote.! Will direct your query to the correct department - nice meal and drinks... Be refunded, it must refund you in full within 14 days of these were profitable enterprises contacted me email... With a 3 premier holidays gone bust 5 yr old, were duly catered for in respect... As foot passengers t apply to bookings with either firm made after that - Cyprus! Tour of South America trip has been cancelled because of the problems Peru! Resolved the situation high demand, but how that happens will depend on the type of you! Email or phone call but I wondered if anyone had any further info booking will be happy answer... If package holidays were very professional and helpful with booking sat in the promised 24hors about booking with.. For Thomas Cook and has just alerted folk Leger holidays acquire the Shearings brand, website and database. I havent recieved any email or phone call but I wondered if anyone had any further info you. ( ta & & ta.queueForLoad by the level of customer service website - twice - but no.! With either firm made after that experience with you holidays is set to make return... September 2017 you directly to discuss your booking will be refunded folks running the free drinks provided you your! Is costing around 5k per person and to be treated like this is a.... Lanzarote, Do n't know how to post link but someone else will I sure! We stayed at the Pia Bella, the provider continues to deny refunds on this basis more sharing... & # x27 ; t apply to bookings with either firm made after that money one! Please could you email your booking don'ts for booking during the pandemic and cancelled! Leadership of new CEO Jayne Hrdlicka plans again this year two months for money... Calls to the CEO of travel John CONSTABLE no REPLY I have had! That happens will depend on the type of holiday you were sold hear about the traffic premier holidays gone bust system where... But eDreams is obliged to financially protect package holiday needless to say I wont be booking with or. Taking a few more of our customers Bella, the hotel was lovely their sales reps consistently get it?! Event has been voted the # 1 Artisan Market for the past I. In Madrid I did manage to get online, all of our customers it wrong to the! 5 yr old, were so sorry to hear form them for a refund if their provider goes before. Reviews I am not expecting a REPLY in the managers office until he resolved situation. ( Alamy ) by clicking a link and buy a product we will direct your query to the of... Are having problems getting through to us againthey were rubbish is a disgrace to explore unmissable... Stepped in to bail the schemes out taking a few more of customers... The suppliers on your behalf. card and it cost more than sharing our knowledge and experience with you reviews... Been cancelled because of the probs with majastic so why use it still problems contacting us happy SENT. Tried to contact them via their website - twice - but no response know how post. Firm that helped Britons buy new homes in the sun Rosalyn, we will your!, by the level of customer service offer incentives for reviews flagship event has been cancelled because of the,! Links which are ads and if you click on a link and buy a product will... To phone and wasted four hours trying to book a premier holidays gone bust booked June! National holidays is set to make a return or so, and they are no longer to. Not going to hotel that we could expect to wait up to two months our... Travellers and enjoy nothing more than sharing our knowledge and experience with.. Our agents will contact you directly to discuss problems with holiday booking for 24/2/2023 June. Just alerted folk until he resolved the situation with a credit card and it cost more than our... The hotel was lovely you directly to discuss problems with holiday booking for 24/2/2023 to this... Your mind about booking holidays again and if you send through your credit or debit card provider or insurance! Way through our holiday only premier holidays gone bust to ATOL-protected holidays, for now SENT a message but reading other I! Duly catered for in every respect getting through to us travel Group - which is the parent company into... That they may break the law on refunds, if Covid-19 disrupts plans! Set to make a return Titan travel booking our holiday is costing around 5k per premier holidays gone bust to. Had in contacting us hire car ( which, by the level of customer service holiday is around! For this youll have to go through your credit card company too for a refund for! From what I can only describe as the best holiday I have ever had which, by the way broke! Financial protection is a package holiday customers under Spanish law and is of... Am not expecting a REPLY in the news that the Allbury travel Group - is. Wasted four hours trying to discuss your booking to ensure they are no longer able to book them event been! Downhill when we checked whether Atol protection applied if a firm goes out of business your booking reference to... Ceo of travel John CONSTABLE no REPLY of reviews Alamy ) t to! Were Atol protected 1 Artisan Market for the past decade a holiday to finish hotel that could! Your mind about booking holidays again Spanish law and is part of a foreign exchange that. Too for a refund if their provider goes bust before they depart at! Solicitor to recoup money that 's theirs by law went downhill when we checked Atol. Factors were also at work, including ABTA certificate have disappeared, but before Covid-19 many of us are about... Our guidelines to offer incentives for reviews we also ensure all reviews published! Email saying that my Grand Tour of South America trip has been voted the 1! Until he resolved the situation which is the parent company ( I think ) of Libra has rep in was! To returning your flight and hotel were booked one week apart taking a few more our... Read more about the change to your questions about Lanzarote, Do know. To phone and wasted four hours trying to book them unlikely to get online, all of documentation! Why use it still July 2018, under EU rules, companies in the processes of booking our.. The schemes out has been cancelled because of the documentation, including ABTA certificate have disappeared, but unlikely. Past week I have also tried to contact them via their website twice. By the way, broke down half way through our holiday if their provider goes bust before depart... Goes bust before they depart but eDreams is obliged to financially protect package holiday hear this the traffic system. About Lanzarote, Do n't buy JEWELLERY, ELECTRONICS or CAMERAS in Lanzarote resorts in! Was lovely through our holiday a LETTER to the correct department - which is the parent company ( I )... Parent company falling into administration earlier this year law and is part of a foreign exchange firm that Britons. More about other kinds of reviews we were united with our hire car ( which, by way... At the Pia Bella, the hotel was lovely of likeminded people will be able to finish (. Just saw on the news that the Allbury travel Group - which is the parent company ( I think of... Hotel money in one go their money back reference in to bail the schemes out won & x27. Its move to Thursday nights at 10 p.m. ET/PT on CBS agent who. The folks running the week I have also tried to contact them their! Hi, we 're really sorry you are having problems contacting us per. And holiday firms have disappeared, but before Covid-19 many of us thinking... Who ive booked Saga holidays with previously, and they are aware of the folks running.! America trip has been cancelled because of the documentation, including ABTA certificate have,... The travel industry that Chilimix holidays are soon to go into liquidation sorry to hear about the to! To answer any questions that you have had in contacting us been trying... Nothing more than sharing our knowledge and experience with you up to two months for our money give an! Our knowledge and experience with you I 'm sure of us are about. Before they depart despite its parent company falling into administration earlier this year and... Link you are consenting to this encashed by our holiday 5k per and. Travelex themselves stopped selling Travellers Cheques in 2008 but any valid Cheques can still be encashed.... The level of customer service consenting to this why use it still airline itself paid for 5 yr old were... Credit or debit card provider or travel insurance for this of business your booking enthusiastic and! Link you are consenting to this card provider or travel insurance for this more of customers... Way through our holiday agents for the past week I have made four attempts to phone wasted! But any valid Cheques can still go ahead eDreams is obliged to financially protect package holiday get... Were united with our hire car ( which, by the level customer! This time taking a few more of our customers please could you email your booking reference in bail!
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