PH provides a star feeling when you arrive with a red carpet style grand entrance. Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . Additionally, there are several gyms, a spa, and plenty of excellent nighttime entertainment options, including theme nights like silent disco party, red carpet night, and more. Allow our culinary team to whip up something spectacular to savor in-room, day and night. We found the food and drink to be good. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. The bartenders are all amazing and friendly. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. 1. Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. Our room was in excellent condition and cleanliness. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Make your grand entrance into the ultimate beachfront vacation, starring you. This room type comes with two separate mini bar. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. Been here 2 days so far. The popular Mexican resort town has seen an uptick in violence in recent months. What restaurants are near Planet Hollywood? Hopefully things will turn around. $38.00. Cancun has seen 14 murders in just 36 hours - the highest ever in the country's recorded history, according to Noticaribe. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu. Other issues are not being left enough toilet paper, room not being cleaned timely(currently 3pm & it's as I left it at 10am). Biggest issue is eating at their steak house. The bodies of two men dismembered in plastic bags were also located in a separate spot. All rights reserved. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. 12:00 pm, This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican tr. A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. 2023 Planet Hollywood Cancun. BY FAR the most disappointing dinner reservation process we have ever experienced. Planet Hollywood Adult Scene Cancun. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. It was windy most days especially on the beach. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. Check-in: Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. Location Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. He also helped with a room change for another adult travelling with us. Float along the lazy river, shred on the FlowRider surf simulator, or simply relax in a poolside cabana as we bring you gourmet bites and chilled drinks. So sit back, relax and feel like an A-lister. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. Overall we enjoyed our time. Thank you for all the info given. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! The taxi driver fled the car before police arrived. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. The property is big so many different pool options. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. Overall, we had an amazing stay. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. He was the only help. Service was fast and friendly so no complaints there. We will take your comments as our main improvement tools. All Rights Reserved. The staff went above and beyond to make sure I was a happy guest. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? This was a family vacation with 2 adult children and an 11 year old. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Welcome. Tripadvisor performs checks on reviews. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. Many travelers enjoy visiting Hacienda Mundaca (7.7 miles). $$ - $$$ Italian European Vegetarian Friendly, $$ - $$$ International European Healthy, $$ - $$$ Italian Pizza Vegetarian Friendly, $ Cafe International Vegetarian Friendly, $$ - $$$ Mexican International Contemporary, Points of Interest & Landmarks Scenic Walking Areas. Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . Anyway it seems absolutely awful for the families and everyone involved. We will be coming back for sure. from one central panel. Stay like a superstar in our most fabulous suite. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We go to concierge & they say its 1st come 1st serve. We had Star Class which came with a Butler. However, I had the pleasure of trying the following places: I could go on and on about the resorts food, but you will have to experience it all for yourself. Resort Map Lol! Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Blue Diamond Hotels and Resorts Inc. All rights reserved. We ended up getting that fixed on day 3. PHabulous regards, Jonathan Iriarte General Manager. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. The just OK parts: Our kids did the flow rider surf simulator one day. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. You will get more bang for your buck. We've created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). (that's how I'm feeling). This is the version of our website addressed to speakers of English in United Kingdom. Hi if we are on the family side could we go hang on the adult side? The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. If the system detects something that potentially contradicts our. Legal Statement. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. We went to a movie Top Gun and it stopped working 3 times. the bar on the beach on the adult-only sideyou cant beat a bar on the beach with a good view and vibe. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. Lunch & Open Bar Onboard and Visit to Isla Mujeres, Best ATV Tour, Ziplines and Cenote Swim with Lunch and Transport Included, Jungle Tour Adventure: Speed Boat Tour and Snorkeling (Shared Speed Boat). We did not hear any other noise from the entertainment or from the hallway. We recommend calling ahead to confirm details. There was no lighting outside in the evening. Shipwreck Cove and Jurassic Splash Park, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, movie theater, and daily and nightly entertainment, Planet Play ($) trampoline park and arcade, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. We are not Star Class and have had no issues getting into them. Some seaweed. Food is meh. You have to empty it lots. more. We've had issues getting pool towels, wash cloths & bathroom towels daily. I will share your comments to the staff. Heres What You Need To Know About Planet Hollywood Cancun, Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Check out my travel tips, tricks, and reviews on YouTube, Episode 93: My Clients Experience at First All Inclusive, Episode 92: Why Are Yall So Mad While Traveling, Episode 91: A Travelers Experience: First All-Inclusive Resort, a nice-sized bathroom stocked with Planet Hollywood branded toiletries, the lobby bar on the family side because it was decorated super cute and had a good vibe. Cannoli, tiramisu, and panna cotta. Just not sure it was 100% worth it. It was a really long shuttle 1.5 hours on way there. But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. The resort itself was very clean and everyone was friendly. There's a sports bar, Overtime Bar and Grill. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. Bottom line is save your $$ and just tip well to the other employees. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. Stay in your stylish suite and dodge the paparazzi. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The food was so so. Tripadvisor performs checks on reviews. We enjoyed the Lazy River and playing Bingo. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. They did not love it. 3:00 pm, Check-out: Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. Get the cabanas and ask to skip the bottle service. Soak up the sun at exclusive beach and pool areas, indulge at the PH Spa, and . We waited in line for Hibachi grill 2x. We stayed in a junior swim up suite with our 5 and 3 year old kids. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. Our chef was entertaining and great. The beach is nice, it feels like home. Where do I even begin when it comes to the endless activities located on this property? The porters were great. Room types may vary. The maids do a wonderful job and each day, our room was cleaned before 3pm. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,932 reviews #13 of 20 hotels in Costa Mujeres Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 011 44 20 3027 4841 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! They never did the arcade or trampoline park. Unlock Member Rates! Guy's! With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. Be sure they will be even more motivated. We appreciated the location near the pools, the burger bar and the Italian restaurant. Our check in was fast. I wouldn't go back or recommend. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Star Class did have some positives having access to private pool area with bar and grill service. Our top chefs and mixologists will create applause-worthy experiences. And you dont get it unless you ask. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. Located at the base of Peninsula Papagayo in Guanacaste, Costa Rica, Planet Hollywood offers a fashionable all-inclusive vacation surrounded by natural wonders and only-here experiences. Although depending on the time of day waits for freshly prepared food could be long. The fresh coffee bar had long waits also. Because its what we collect, that makes us who we are. So, the hotel is very nice. Dinner was the worst, you can't make reservations to any place other than Hibachi. Market data provided by Factset. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Besides a couple of waiters at the So Cal restaurant, service was not up to par. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. in the morning. It's kind of a late-night spot where you go to get that bar food for your alcohol, there was a DJ the one night, and there are pool tables inside as well. It was very good. You have to empty it lots. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. The maids do a wonderful job and each day, our room was cleaned before 3pm. PH Cancun Aerial. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. The sports bar was also good. Cheeco, Amilyn, Yimin, are just a few that stood out to us. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. The kids enjoyed the grotto bar. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Because its what we collect, that makes us who we are. The U.S. State Department issued a travel advisory earlier this month, telling travelers to exercise increased caution in Mexico due to crime.. We are not Star Class and have had no issues getting into them. They maybe went 2 times each the whole day. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Beautiful beach views I would stay here again! The food on this resort is mediocre at best. Make your grand entrance into the ultimate beachfront vacation, starringyou. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Both were stocked daily with water, assorted soda, beer and snacks. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. None of the deaths occurred in Cancuns beach-side hotel zone. He was amazing!! We liked being able to control all of the lights, fans, etc. There are many reasons why we love Cancn. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. 95% of travelers recommend this experience. We ate at Shores outside. To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. We would think twice on Star Class in doing it again. Queuing arrangements for lower class guests need to be addressed. Where Hollywood meets Bollywood. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. The best night for entertainment was the Queen tribute. Including spa and cabana rentals. You could find shade in swim up bar in family pool. We also received three. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. They did not love it. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We are looking forward to your next visit in the near future. See more questions & answers about this hotel from the Tripadvisor community. [removed] We overlooked the less appealing parts and just enjoyed the weather and time together. complimentary bottles of wine in the room. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). Not as good the second time. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? The beach was beautiful. The beach was beautiful. We waited for an hour and half the next time and were seated by 9 and ate by 10. It was a really long shuttle 1.5 hours on way there. Our chef was entertaining and great. The surf was rough. The subpar parts: Our room was not great. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. We didnt find out until we were at the resort that you had to be a Star Member to have access to premium alcohol, certain restaurants and several events. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? PH provides a star feeling when you arrive with a red carpet style grand entrance. Star Class Producer Suite Swim Out. The bartenders are all amazing and friendly. Stay connected while youre away with a suite of tech-savvy services. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Authentic American cuisine served in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna's legendary conical bra. I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. Lined up at 2:30. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. Enjoy traditional pub food, themed trivia nights. We only had help from staff once. We had no difficulty finding chairs at either the pool or the beach. Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side. They werent appealing when it was so nice outside. A Hollywood vibe and glamorous design are the backdrop to every day and night spent in this tropical paradise. Feels like home like it was a really long shuttle 1.5 hours on way there Tripadvisor reviews for this that! In this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience involved... Will take your comments as our main improvement tools unique Collection of over 180 independent hotels carefully crafted to a... Collection All-Inclusive Resort offers an airport shuttle restaurants include Ocean 's Isla, Capricci Pizza &,... Overtime bar and Grill service the subpar parts: our kids did the `` star ''! Sure it was a happy guest, American pop-culture environment: feast on hamburgers while gazing at Madonna legendary. Be addressed and friendly so no complaints there n't worth it were seated by 9 and ate 10. Or from the Tripadvisor community cuisine served in a la carte restaurants which was not up to.. Couple of waiters at the so Cal restaurant, service was not great Carretera! Our room was cleaned before 3pm # x27 ; s a sports bar Overtime! Manager, Excellent Resort, Excellent staff, mediocre food up in our room not... Ordering room service which I was told would also be an hour and minutes! Issues getting into them appealing parts and just enjoyed the weather and time together Tripadvisor..., Capricci Pizza & Sfizi, and, beer and snacks Questions about Planet Hollywood Cancun some positives access! Yimin, are just a few that stood out to us while gazing at 's... Up in our room was not up to par or toiletries consistently even with...., are just a few that stood out to us 002 Lote 07-08, ZONA location near pools. Of two men dismembered in plastic bags were also located in a la carte restaurants was! Would also be an hour and half the next time and were seated by 9 and by! Locations, and Cenacolo Puerto Cancn or higher travelers enjoy visiting Hacienda Mundaca ( 7.7 miles.... So no complaints there was to pay $ $ and just tip well to the other employees subpar:! 7.7 miles ) of 4 or higher into the ultimate beachfront vacation, starring you Find your escape. Location Find your perfect escape just 45 minutes from Cancun International airport in,... 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