This same problem is also common with the letter D and C etc. This is likely due to your active Direct Debit payment date on your account. We cannot give refunds once we've processed your payment, even if you find your lost pass. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). Bus Service Operator Grant Survey 2021-22. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. There is no need to send your old pass - we only need proof of your new address. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. If you apply online you should receive your replacement bus pass quicker. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. I think Ive left something on the bus. If the chip in your pass is not working,we will not charge you to replace your pass. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. Travel concessions for people with a disability. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. However, if you receive Universal Credit you will not have to pay the fee. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. Can I still travel if I lose my pass and I am waiting for a replacement? Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. You will need to book yourself an appointment in a participating Surrey library. We will charge you to replace a damaged pass. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Write by: . If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. Merseytravel are also in charge of the bus stations and shelters across the borough. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. Your supporting evidence must be dated within the last 12 months. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. ME14 1XX. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. Merseytravel Centre when you bring your application. merseytravel birkenhead bus station phone numberNitro Acoustic. Jadu. >> Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. Why must I now pay 10 for an Over 60s Travel Pass? If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. /Subtype/Image You can call our Customer Service Contact Centre on 0151 330 1004. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. You can find more . MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. I have lost my student ticket, what should I do? We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. It's your responsibility to renew your pass. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. Telephone: 0151 330 1000 B. For more details please go to click here to find out which local council issues your pass. Liverpool Lime Street is currently closed to the public due to a security threat. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). We are sorry for any inconvenience caused. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. I have lost my Multi-journey Saver ticket, what should I do? We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. I have lost my pass/it has been stolen. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Book a library appointment to replace your free bus pass. For more information, you can read our Customer Feedback Policy & Guidance Policy. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. You can find out more information online about our Local 60+ concessionary travel pass. Lost Property. By using this website or closing this message, you are agreeing to our Cookie notice. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. 1 Mann Island, L3 1BP Liverpool, UK Bring your faulty pass to a community hub. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Your subscription could not be saved. Enter a postcode. . Annual Merseytravel Centres. Book a library appointment to replace your free bus pass. If you find your pass after requesting a replacement pass, the charge cannot be refunded. This payment is non-refundable. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. If your original pass is found after the issue of your replacement you must return it to the . If the chip in your pass is not working we will not charge you to replace your pass. February 27, 2023 equitable estoppel california No Comments . Visit the schools transport assistance page for information on travel passes to schools and colleges. You can apply for a bus pass up to 8 weeks before it is needed. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. S.S.S. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. directly to Merseytravel. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). Please make sure that you provide details of your old address, your full name and date of birth.. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. I confirm that, as far as I know, the details I have provided are complete and accurate. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. /Filter/DCTDecode merseytravel birkenhead bus station phone number Tatko na pesmaricu. Free travel also applies on bus services going into Wales. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Providing the journey starts or ends in Cheshire . Oh, and it can be used on the river ferries as well. We can issue up to two replacement passes a year. taken against a white or pale background. Theater of popular music. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. You can view receipts for payments for up to 6 months. Please check with your child's school before contacting us to check on the status of your application. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). Enter the amount you want to be refunded and click Submit. We are sorry for any inconvenience caused. T-FLOW account online at merseytunnels.co.uk. Merseytravel Centres: Locations and opening times. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. We are sorry for any inconvenience caused. I have lost my pass/it has been stolen. All items are logged with our Lost Property Department immediately. Renew a bus pass. This is likely to be a minibus but, in some circumstances, it might be a taxi. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. . If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Replace a stolen disabled person's bus pass online. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Plan your cycle journey on the Cycle Streetswebsite. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. We will charge you to replace a lost or stolen pass. Publi le 25 fvrier 2023 par . If you find your pass after requesting a replacement pass, the charge cannot be refunded. If your Senior Pass has been stolen, report it to the police. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. View bus timetables. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. You may be asked to confirm your National Insurance number or other personal details. 2 0 obj Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. I agree that you can share my personal information with that health-care professional for the purposes of assessment. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. Where can I send my feedback about my local authoritys services? Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. Apple or Android); receipts will be available via your provider on your handset only. passport size. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Your new pass will be not sent until a week before your old pass expires. You can also replace your stolen bus pass by phoning us on 01634 333 333. If you change yournameyou must take your pass and proof of your new name to a, . If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. Check out some of our frequently asked questions online. 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