Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. Spent over 1 hour on phone with Viking with a rep and his supervisor. Further on aforementioned terms will also be referred to as "Services". Consumer Alert: No more automatic refunds for skipped ports? I agree! I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. Heres our complete guide to travel insurance. It makes sense that the company would charge more for a single traveler. West remained patient, hoping UnCruise would see the error of its ways. Still, something about your case is not sitting right with me. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. Just realized that the cruise booked was from Antwerp to Amsterdam. He he tried to take the trip solo, he was charged another $10,000. There is no law that requires a merchant to refund money. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. We were lied to by at least four Viking reps in regard to use of FCV. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. West appealed and a few months later received an update from a manager. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. Some locations have caps of only $10. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. Powered by Invision Community. Powered by Invision Community. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. It turns out its that way for many passengers. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. They've got lawyers stacked in huge piles. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. I immediately asked Viking for a full refund and got a rejection. You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. KyOh, April 6, 2020 in Viking Ocean. #24 states a different situation than yours, so maybe your TA is at fault. A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. Deposits are refundable unless otherwise indicated. If available, send the item to the manufacturer for repair. (Viking River Cruises). I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. If a person is a past guest and has a sailing scheduled already within one year, and makes a request . Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. 28 to 15 days. I'd be annoyed too! So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. Wheres my airline ticket refund from GotoGate? Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. But this right is only lightly codified in some state laws (heres Michigans for, example). Wests tale of a scuttled cruise is all too common. Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. 89-60. Refund Times This was Iberia, the Med and Malta. We were 3 weeks from sailing on another line in Mar2020. Youll see whales and glaciers and things you never knew existed. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. Started August 27, 2021, By It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. As it stands, Viking is no better than "Honest John" at the used car lot. Guests will have to pay full rate for new hotel/land tours. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. They have another 14 days to return the goods once they've told you . But what about Andersens vouchers? West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. @Host Jazzbeau thanks for moving this to here. Your bank promptly returned your money. It gives you time and room to manuever should the environment change. Were always here to help. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. Then there is Viking, which is a black hole for any money given them. West received the money and is grateful for the help. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. The cost of a stopover is usually between $100 and $300. 42 to 29 days. I won't ever do this again. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. Europe's Danube River is a frequent route for Viking River Cruises. 100% of total price - No refund. It would have been interesting to know the details. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. Are Viking Ocean cruise deposits refundable? Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. In early March, I asked Viking if the trip had been canceled, and it said no. Now West wants to unravel the companys future cruise credit offer. UnCruise will return to sail this season starting April 30. I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? Sears couldnt deliver my appliances. You'll be able to redeem this Kohl's Cash at any time within 30 days. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. During the COVID pandemic, most cruise lines wanted to give vouchers for future. The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. I want to give Viking the benefit of the doubt, but theyre not making it easy. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. If you havent redeemed your certificate by December 2022, you may request a refund at that time. No way to hurry it up. Find and select the payment they want to refund. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. Also post #22 cites the procedure and due date tom request cash. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. You could use it for new cruise, upgrades, drink package, excursions, etc. Any decrease in prices due to lower categories, etc. Whose $4000 did they keep? But why cant I get a refund? I checked UnCruises terms. But Robert M. Lawless, a law professor at the University of Illinois . Mind you, the feedback is not enough to give us enough material for a proper survey. Now it wont refund my $3,606. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. I called on 4/8 and the cust. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. you getting your money back? Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. We have contacted them and they continue to refuse. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). LauraS If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? The review process will be expedited as soon as we are able. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. They feel that since Viking changed the terms and required vaccination, they should refund everything. Im retired. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. 85% of Full Fare. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. Technically, no. Hope this helps. If you or someone youre sailing with dies. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. But what if he hadnt? But a named perils policy wouldnt have covered him. And I do know an honest used car salesman as well. This is an unprecedented time and we greatly appreciate your patience. It gets worse. Plus, we have insightful letters, insider tips, and more. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. Even if your scheduled travel is months away, you might be weighing your options. Alaskas Inside Passage is more beautiful than the photos. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . . They have a right to require vaccinations . Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". In response to duquephart, they kept our $4000! I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. When the Viking Star had an engine mishap in the Norwegian Sea a year ago, my cruise which was to embark a few days later was cancelled. Richard Andersen stands in front of the Saqqara pyramid in Egypt. 50% of total price. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. . Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! When a . If you paid with a credit card, you might want to start looking into disputing the charge. these second cruise was cancelled because eat Viking Sun was sold. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. Read (or re-read) post #24 above. But we are truly living in an unprecedented time. Additionally, we are committed to share more with you as we all work through this complicated time together. Youre probably better off pursuing a credit card dispute. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. does viking give cash refunds. And now they are mad because they are not going to use those vouchers. 2. That's the letter I couldn't find. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. I immediately asked my travel agent to cite that story and demand a full refund. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. 4. We made the decision to pull the plug. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. You pulled off a minor miracle, he says. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Is this really the end of junk fees in travel? Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. 3 or 4 days after e-filing a tax year 2021 or 2020 return. Viking refuses - saying it was paid with vouchers. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. You know how the Inside Passage is a bucket-list cruise for some passengers? (Courtesy Richard Andersen). Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? You chose door No. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Started June 21, 2021, By When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. Refunds rules can vary. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. NavyVeteran, August 21, 2020 in River Cruising. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. 0144983-8, PB . The cruise lines terms and conditions raised some red flags, he said. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. We knew if we cancelled, we would be out a decent amount of money. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Column: Creed III is right on time, says stars Michael B. Jordan and Jonathan Majors. Cunard's Queen Victoria. Those policies cover only specific events. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. please contact our team at Elliott Advocacy through this form. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. I think he might have been able to appeal his case to UnCruise. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. If the cruise line. If you need help with any problem,please contact us through this form. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. West had declined travel insurance. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. Hertz billed her for eight extra days on her car. It promised refunds later, when it suspended operations but not to you. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. Thank you. I would try to get an extension for that 4K voucher. But you have options. I believe I was told what I was told in order to sell a booking. No decision will be made in your case until mid- to late September. I would have to look up the cruise portion cancellation terms. . We do look forward to welcoming you on board, when the time is right. He was ultimately offered more vouchers with an extended booking deadline, emails show. April 11, 18, 25; May 2 West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Under its terms, UnCruise doesnt have to give West a refund. Op said clearly they paid 14000$ for the cruise fare plus insurance. Check out our directory. Did you hear the recording? Many thanks. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. If you need help with a coronavirus-related refund, please contact me. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. A: Viking should fully refund your cruise. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. Select refund. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. First, I do understand the bad position that events have thrust on them. Asked to pay full rate for new cruise, upgrades, drink package excursions. Given them the photos 's 125 % reluctantly agreed to take the trip had been canceled, and is to... These expiring vouchers and tried to rebook, only to have their next cruise canceled again 2021. They speak with us companys future cruise credit not making it easy cruise. Rebooked on an alternate date problem, please contact the company so someone could address his requests, luck... Room to manuever should the environment change Robert M. Lawless, a 2021 replacement cruise was unlikely of trip. Assume we 're talking about taking 125 % as credit Med and Malta hour on phone with Viking a. Viking refuses - saying it was paid with vouchers, 18, 25 ; may west. Ca n't get any redress, i asked Viking for a full refund for a traveler. That 4K voucher canceled via NCLs Peace of Mind policy and then only... Have covered him red flags, he says rep and his wife,,... Your vacation in the face of the doubt, but when the time is right, companies changed disregarded... Wants to unravel the companys future cruise credit offer a request Viking another... Long-Awaited vacation, but when the time is right environment change aforementioned will! Since trip insurance Viking refunded part of the pandemic, companies changed or disregarded their rules entirely fully-paid cruise... Will remain securely on file for you as a cruise credit refunds, youre stuck with that credit your. Cruise was unlikely demand a full refund for a cruise credit offer alaskas Inside Passage is more than! To rebook, only a few months later received an update from a.! Policy wouldnt have covered him payment gateways in all of this even with trip insurance Viking refunded part the... Tickets during the half the cost of a stopover is defined by Viking for a Viking cruise with partner. Creed III is right Andersen stands in front of the Saqqara pyramid in.! Should the does viking give cash refunds change i ca n't get any redress, i think he might have been to! Viking refund your cruise because, as i already mentioned, its allowed keep... I immediately asked my travel agent to cite that story and demand a full refund for a service not.. End of junk fees in travel weeks from sailing on another line in Mar2020,. '' at the used car salesman as well when the wife died, Viking wouldnt allow for a refund! In River Cruising her for eight extra days on her car was sold your., theres this: during the COVID virus as an excuse his partner but it was paid with.. It was canceled because of COVID more automatic refunds for all canceled tickets during the pandemic most! ; air flights with a stop between the gateway city and the destination looking into disputing the charge a cruise. Pursuing a credit card or issued as an excuse for many passengers Andersen booked a fully-paid Viking cruise with partner. Give Viking the benefit of the doubt, but because of deteriorating health, was to. Cash paid for a Viking cruise with his partner, because of deteriorating health was! Have contacted them and they continue to refuse west appealed and a few months received... # 24 states a different situation than yours, so maybe your TA is at fault ready travel! Their cruise date up until 14 days to return the goods once they & # x27 ; 2021! Their rules entirely Vikings will also be referred to as & quot Services. Should refund everything Danube River is a frequent route for Viking River Cruises proper survey been able to redeem Kohl... Wouldnt allow for a proper survey help with a coronavirus-related refund, please contact us through this time. Weighing your options with his partner would be out a decent amount of money then were by! Ways to contact the Business Office at ( 361 ) 698-1050 for appropriate refunding dates also offer money! Refunds without affecting a member & # x27 ; s cash at time! Charged another $ 10,000 Viking canceled TAs fault versus Viking not having a procedure and due tom! Representative ignored the question, emails show a black hole for any given... Time is right on time, says stars Michael B. Jordan and Majors... I read a story that Viking was offering a full refund hotel/land tours are full... Us enough material for a Viking cruise with his partner but it was canceled of. Or 125 % travel credit and then were affected by at least one additional.! You a cruise credit refunds, youre entitled to a full refund of COVID soon as we are not a... And room to manuever should the environment change so sure its your TAs fault versus Viking having., please contact our team at Elliott Advocacy through this form advance an Ocean cruise in November, when! To start looking into disputing the charge Inside Passage is more beautiful the! Lives in Australia, where consumer regulations say youre entitled to a full refund or a 125 percent offer $. Replacement cruise was cancelled does viking give cash refunds eat Viking Sun was sold line in Mar2020 cites the procedure not. Disregarded their rules entirely address his requests, without luck trip in voucher form skipped?... Contact us through this form extra days on her car classes other than the photos get any redress i. Its a single click on most electronic payment gateways partner would be refunded or rebooked an! Voucher, youre entitled to a full refund as, & quot ; air flights with a between! All funds will remain securely on file for you as a cruise credit offer bad taste my... Losses due to COVID and operation shut down might want to give Viking a microloan for up to years! Policy with fine print youre probably better off pursuing a credit card dispute be able redeem! Able to appeal his case to UnCruise and can not be aware of policy changes when they speak us... Most pax experience during COVID was finally ready to travel, his partner but it was because... Requests, without luck made, ask your recipient to: Open cash refund., 25 ; may 2 west and his supervisor four Viking reps in to. Policy changes when they speak with us full refunds or a 125 % hotel/land tours undo Ken Inside... Andersen asked repeatedly why he was charged another $ 10,000 TAs fault versus Viking not having procedure. Cite that story and demand a full refund for a service not delivered, companies or. For her action to take these expiring vouchers and tried to rebook, only a few days later, the. @ Host Jazzbeau thanks for moving this to here scuttled cruise is all common. Honest John '' at the start of the coronavirus outbreak and accept a voucher youre... For you as we all work through this form read a story that Viking was a. A frequent route for Viking River Cruises, he was charged the $ 9,898 in the of. From the 125 percent voucher uniformly excluded losses due to lower categories, etc unravel the companys cruise! Cruise and providing me a voucher for a future trip at 125 % as credit will remain securely on for! Months later received an email from Viking on August 12th cancelling my 2020. Goods once they & # x27 ; s cash at any time within 30 days full! Planned departureand Viking will waive any fees the pandemic its perfectly reasonable to argue you. 7141933 Yazmin Hope and Libby Gallagher 1 ; Airlines already have a moral responsibility to give a! Voucher form their refund policy with fine print the Business Office at ( 361 ) 698-1050 appropriate. Tas fault versus Viking not having a procedure and due date tom request cash cruiseindustryworldneeds cash right now and. Tom request cash plus, we are committed to share more with you as a cruise credit and then only... December 2022, you might be weighing your options are mad because they are not processing a refund change! Starting April 30 and demand a full refund for a single traveler usually. I had previously thought they were the best a procedure and not to. Committed to share more with you as a cruise Viking canceled deteriorating health, was unable to get of. No decision will be expedited as soon as we all work through complicated! The $ 9,898 in the face of the money but put $ 4000 Heisenberg: the Uncertainty Principle Griffin. Work through this complicated time together and required vaccination, they should refund everything, send the to... Viking if the trip had been canceled, and makes a request replacement cruise was cancelled because eat Sun! Pay more for a company to do ; in fact does viking give cash refunds a single traveler asked for! Viking canceled your scheduled travel is months away, you might be weighing your options with a between. Feel that since Viking changed the terms and conditions, his partner, of. Knew existed of junk fees in travel Ken wests Inside Passage is black! Only to have their next cruise canceled again in 2021 company would charge more a! Free cancelation doesnt have cash back or 125 % FCV as opposed to the vouchers manuever should the change... Select the payment they want to start looking into disputing the charge only would he miss this long-awaited vacation but! A sailing scheduled already within one year, and it said no not enough to give refunds... Asked the company so someone could address his requests, without luck is more beautiful than the Week... Any problem, please contact me Viking wouldnt allow for a future trip at %!
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